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International Travelers Warranty
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Enhanced General ITW Service Quality Standards


The enhanced International Travelers Warranty (ITW) is extended to products purchased from Acer or its authorized distributors, under the following conditions.

Scope: The ITW is a separate program from the local warranty

  • ITW cannot be interchanged with the local warranty.
  • ITW does not apply in the country of purchase.
  • ITW is only applicable where there are ITW service locations.
  • To comply with Microsoft's licensing regulations, the ITW does not cover software-related issues. You are responsible for providing recovery and software backup discs if required.

Qualified Claimant: A "bona fide traveler"

  • Someone who is temporarily (for a consecutive time period of up to three months) outside the territorial scope of the local warranty covering the respective product, without the intention of establishing even a temporary residence.
  • Someone who possesses the original product sales invoice.
 

Acer's ITW Service Centers reserve the right to require proof to verify the traveler status of a claimant.

Standard Service Mode: "Carry-In"

  • You will shoulder shipping or transportation costs to bring the product to the service location.
  • Acer will shoulder shipping or transportation costs to return the product to you.

Term: One year from the date of purchase

  • You may be required to present a formal sales receipt showing the purchase date.

ITW Limitations
ITW FAQ
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